Caldero Support Center
Stop logging. Just snap. Caldero helps you track meals from photos. If you need help, we are here with fast support and clear steps.
How to Get Support
- Check the FAQ and troubleshooting sections below.
- For urgent account support, email support@devinspect.com.
- Include your app platform (iOS/Android), app version, and a short issue summary.
Typical response time: within 1-2 business days.
Contact Details
- Support email: support@devinspect.com
- Backup contact: info@devinspect.com
- Company: Devinspect Systems - FZCO
Need Account Deletion?
You can delete your account directly in-app, or request deletion by email if you cannot access the app.
Full instructions: devinspect.com/caldero/delete-account
FAQ
How accurate are meal scan estimates?
Caldero provides AI-based estimates. Accuracy depends on image quality, lighting, and food complexity.
Why did my subscription not unlock immediately?
Sometimes purchase synchronization takes a short time. Open the paywall and tap Restore Purchases.
How do I cancel my subscription?
Cancel through your store account: Apple App Store or Google Play subscriptions.
Can I use Caldero on both iOS and Android?
Yes. Sign in with your Caldero account and your data syncs across devices.
How do I delete my account and data?
In app: Settings -> Delete account and data, or follow the public guide at Delete Account.
Basic Troubleshooting
- Update Caldero to the latest app version.
- Check internet connectivity and retry.
- Force close and reopen the app.
- Sign out and sign back in.
- For purchase issues, use Restore Purchases on the paywall.